Booknet Canada Blog

Archive for the ‘Case Studies’ Category

(Old) Spicing It Up

Tuesday, August 10th, 2010 by Samantha Francis


There is no doubt that this summer’s biggest heartthrob was the Old Spice Guy.

The commercials were hilarious. And they would have been enough. But then the geniuses behind Old Spice guy took it up a notch and blew us away with their response campaign, making short YouTube video responses to personal messages, including tweets. It floored everybody. Well done, Proctor & Gamble, well done.

And the results? Social Times tells us that “Old Spice’s ‘The Man Your Man Could Smell Like’ campaign was the fastest growing interactive campaign in history.” The videos have been viewed an infinite amount of times and Old Spice’s social media followings have grown exponentially—but aside from all this “interaction,” the company can also boast real results: “the brand’s sales are also up 107%, making Old Spice the number one brand for men’s body wash.”

W+K, the agency on the job, knew that women make more than half of all body wash purchases and realized it was time to speak to them. Old Spice guy spoke directly to the women (”Hello, ladies.”) who were buying the flowery body wash for the family and suggested they might want to consider letting their man smell like a man—or better yet, like a towel-clad dreamboat.

There are some incredibly talented people behind this campaign, but the basic concept has been around for a while. What the Old Spice guy team did was follow the advice that social media experts have been trying to pound into our brains: Engaging with an audience is way better than just talking at them.

Now one thing is clear: Old Spice is no longer just for old guys. Obviously Old Spice guy #2 is too much to expect for book campaign, but there are some lessons to learn from that guy on a horse.

  • Social media does reach audiences so invest time and money in it, and recruit experienced talent. Reclusive authors and interns do not count as social media experts.
  • Virtual interaction can go a long way. If you can’t tour an author there’s still a lot possible other than review mailings, and maybe, just maybe, tours aren’t always the most effective tool for every book anyway.
  • Know your audience, really. With women doing the majority of the body wash purchasing, you can’t afford to exclude them in a campaign for men’s body wash. So if your book is going to be gifted to someone it’s important to create awareness with people who will buy that gift, not just the receiver of the gift. Then add your own version of the response campaign for the reader to add value.

SWAN DIVE! into the best marketing campaign of your life.

I’m on a horse.


Social Times piece by Megan O’Neill on the campaign’s success.

W+K’s case study video on the Old Spice Guy campaign.

Because the videos are always fun to watch, here is the Old Spice YouTube channel.

An informative piece on the campaign on Read Write Web by Marshall Kirkpatrick.



Web-First Workflow: Confluence Proof-of-Concept

Monday, July 26th, 2010 by Meghan MacDonald

Or, practicing what we preach.

Back in May, Noah blogged about the potential for Confluence by Atlassian to work as a web-first xml workflow solution. His post put Confluence up alongside WordPress from SFU’s Book of MPub (full disclosure: I worked with John Maxwell in 2009 on Start With the Web and still do some related work today) as a contender. Really, any CMS/wiki can work, it’s just a matter of how well it works and whether it works for you.

So, why Confluence?

We already use it and we like it. We have spaces for all of our projects and either upload attachments or create pages (the goal is to get away from uploading attachments whenever possible). At this point, we don’t want to start from scratch.

My Mission

To figure out if Confluence will serve BNC’s web-first production needs (tech documentation, educational materials, etc.), which include:

  • ease of use
  • WYSIWYG editor
  • version control
  • commenting
  • PDF export (we don’t have a designer on staff, so we need an easy export that anyone in the office can use)
  • customizable stylesheets

That’s it for now, but I will be testing the XML and HTML exports in the future.

Ease of Use

We already use it and like it, so that gets a check. Any problems we have with Confluence are based on our own organization of the content and not on Confluence itself. Bonus points for how easy it is to move child pages around to re-organize content.

WYSIWYG Editor

Check.


And Wiki mark-up.


Version Control

Check. At this point it’s at the page level, but we think it can be more granular — I just haven’t had time to figure out how.


Commenting

Check

PDF Export

So easy. Select pages you want to export from the tree structure, click export, and you have yourself  a PDF.


Things I’d like to see: Currently, you can only export from one space at a time. We have all of our content divided into spaces by project, but sometimes we’ll need to pull in a page from a different space…but can’t unless we duplicate the content or temporarily move it over. So, I’d like to be able to select from multiple spaces when exporting.

Customizable Stylesheets

Huge win. You can choose to use the generic stylesheet but customize a header, footer, and title page, or you can dive in and edit the CSS yourself like this:


Things I’d like to see: Multiple stylesheets that apply to all spaces. Currently, it’s one stylesheet per space, but I’d like to be able to select from options when I export.

The Result


Increase Sales & Lower Costs with Better Metadata [pdf] was completely written in Confluence and exported as a PDF with a custom stylesheet applied. The title page was created separately, but everything else comes from Confluence. We needed something quick and easy so that anyone in the office can create and export tech documentation, or one-offs when we get requests for information from publishers — and Confluence works for us.

Up Next

Testing XML and HTML exports.

Links

Confluence by Atlassian

Noah’s Confluence as a Web Based Publishing System

The Book of MPub

XML Production: Start With the Web

New research study: Do you know what to expect when a movie adaptation comes along?

Thursday, July 8th, 2010 by Samantha Francis

BNC has just released its latest research study. It’s about movie adaptations and tie-ins. I don’t want to give too much away because we made it especially for SalesData subscribers. You have to log in to get the details.

We looked at how movie adaptations affect the sales of the books on which they are based and on backlists. It seems like an easy question to answer, but this report gives you information you can actually use when the next movie adaptation comes along.

We compared book sales to box-office sales and took into account marketing tools, like trailers and movie tie-in covers, to determine when audience interest in a title begins and when it fades away. Titles from the author’s backlist are also included to see if effects extend to their other books.

So we’ve done our homework. And the results are not as predictable you would think; some of the findings go against our everyday assumptions.

How long a sales spike you should expect?
What sales increases should you predict when deciding on a reprint order?
How many copies should you stock of a movie tie-in and for how long?
Are movie tie-in covers always the way to go?

Find out by logging in to BNC SalesData and following the instructions.

Evernote to the fore

Thursday, June 10th, 2010 by Tim Middleton

“Build products people lust after”

This is the advice given by the founders of Atlassian during the Atlassian Starter Day conference and it spurred me to write about Evernote (with a dash of Safari 5).

I have had Evernote on my laptop for a while but since I have been using my iphone more recently I’ve really become enamoured with Evernote. First off the caveats. I am not nor have I ever been an Evernote employee, I am not an Evernote superuser -yet, and this is just a pie-in-the-sky blog post.

At a number of technical conferences I have heard a lot of talk about workflow and the problem with getting writers to forsake word. And in response to that John Maxwell and his mpub gang have been promoting the web first approach to publishing, Hugh McGuire is on board and since then lots of people are coming out of the woodwork saying yeah we do that, and it has become obvious that there are lots of tools that are available to make this change.

I am thinking Evernote which launched in April 2008 and now has over 3 million users has a role to play in this discussion.

Evernote is a free suite of software and services designed for notetaking and archival. A “note” can be a piece of formattable text, a full webpage or webpage excerpt, a photograph, a voice memo, or a handwritten “ink” note. Notes can also have file attachments. Notes can then be sorted into folders, tagged, annotated, edited, given comments, and searched.

Not to mention you can sync between your mobile and laptop, add it as a gadget to gmail, google wave, and grab tweets using seesmic. On top of all this the Canon P-150 scanner comes with two Evernote-optimized settings, perfect for scans of documents, business cards and handwritten notes. With a push of a button your scans are sent to Evernote.

So my point is Evernote is a great research tool but it can also be used to create ePubs. As an experiment I used Evernote to grab some web clippings, take some photos, and create original text. I tagged each of my notes for semantic purposes and then I exported my notes as html. It exports as xhtml which I imported into Sigil added some more metadata and saved it as an ePub. Then I opened Calibre, added my new ePub, converted it to mobi and opened it in the Kindle.

I was just goofing around with a proof of concept that I haven’t really dug too deeply into but wow I thought, that was easy and Evernote made it dead simple from beginning, building my “book” with my iphone and laptop, to almost the end. I do plan to play more with this so will keep you posted (one thing I haven’t tested out with Evernote is it’s sharing ability i.e collaboration but I plan on attending one of Evernote’s new meetup events to get more ideas).

So where does Safari 5 come in? Well Apple just released this browser upgrade and one of the things it includes is a built in Reader widget. You browse to a page that has articles on it like …….
prereader button

click the reader button to get this….

postreader button

right click and add the page to Evernote…..

send to evernote

How sweet is that?

IDPF Digital Book 2010…a short recap

Friday, May 28th, 2010 by Noah Genner

Earlier this week (a lifetime at Laguardia ago)  I attended the IDPF’s Digital Book 2010 at BEA in New York. The show was very well attended (700′ish in attendance) with a great international representation and a large number of Canadians in attendance. It was nice to see some success stories and hear where things are heading with regards to epub and IDPF. Parts of the conference felt a little ’sales-y’, but there was enough implementation and technical information to keep me, and I think many others, interested. Here are a few of my takeaways:

- The first/final epub logo was shown. (I can’t find it on the IDPF web site yet, but I’m sure it will be there soon).

- epub version 2.01 available and version 2.1 working group struck.

- epubcheck to be updated to include CSS support.

- Strong international support for epub. Great interest from Japan, China and Korea in adding Kanji and expanded directional reading support (For some of the issues see here => http://www.jepa.or.jp/press_release/reqEPUBJ.html).

- epub 2.1 to include more language support, new layout techniques, more enriched media support, support for mathematics. Looking at a release early in 2011.

- Some interesting presentations on some of the things that can be done now in epub (if the reading software supported it) and some of the things that could be coming in future versions (I recommend checking out Liza Daly’s presentation when it is posted).

- The ongoing discussions on ‘agency’ pricing, lack of marketing for ebooks and the difficulty with ‘windowed’ releasing.

- DRM panel had an interesting presentation from Ronald Schild on the German ebook platform libreka! a co-operative effort between the German Publisher and Bookseller Associations to offer a common platform for ebook sales. They use social DRM and have never found a pirated copy of one of their books online (admittedly from a semi-small source).

All in all a good day. Congrats to IDPF and Michael Smith.

IDPF has said they will be posting the presentations online and we will update this post with the link when they do.

PS. Teleread has a good summary of the different sessions.



The Reader:

Tuesday, May 18th, 2010 by Tim Middleton

Right now I am reading about 4 books, one of which is an ebook I’m reading on the iphone - The Girl Who Played with Fire. I could actually be reading another one on the Kindle as well. But this is why I’m not.

Design:
The other day I saw someone reading Rework on the train. I saw a big pull quote on a page about letting your customer teach you or something to that effect, sort of a Seth Godin type quote that gets your mind going in different directions. I had to work to see the title but eventually I saw it. Later on I discovered that REwork was by the 37signals guys, who among other things invented the Ruby on Rails framework, Basecamp, and some other widely used business software applications.

Format:
Hey - I thought, I am willing to read this book on the Kindle. Why? Partly because 37signals was sending me to Amazon through their link on their site to buy it, so I thought why not honour their choice. Plus - I have an underused Kindle sitting in my bag that needs some work never mind rework.

Demand:
I decided to go shopping. (In the interest of making this story make sense I am not giving the sequence of events in perfect chronological order.) I clicked on the Amazon store in the Kindle, searched for Rework and found it. All good so far. Then I clicked on Sample -because well you know what if the thing looks like crap on the Kindle? What if those Seth Godin-y type quotes aren’t all that? What if the sample cannot be downloaded because Amazon - the Kindle - doesn’t have my ereader registered anymore! And that is what happened.

Frustrated User Experience:
I’m not sure why but for some odd reason I was told I couldn’t get the book because the Kindle that I was using wasn’t registered. That was annoying, but I was willing to go to the settings and register as I was directed. However, when I got to the registration screen I had to input my “special” Kindle email - the one they give you when you register your Kindle! Ok that is silly -but I did know I did have one, but I couldn’t remember it. So back went the Kindle in it’s pretty in pink camouflage case while I thought I will do this when I get home.

pretty in pink case

I forgot to do it when I got home but a day later as I was getting ready to catch train 87 I thought -oh yeah, go to Amazon and find my email so I can download that book on the Kindle. And that is what I did. The email was not what I had remembered it being, not surprising but now I had it. Time to race to the train where I could shop in leisure while cruising through the pastoral paradise that is the Sarnia to Toronto corridor.

Standards:
Not so quick eager and earnest ereader! Is your ereader charged? No? (because well it wasn’t). Do you have the power cord? (I had many power cords - one for my Mac, one for my iphone, even one for my digital camera) No? Damn you Amazon and Apple and all you other device manufacturers who can’t even give us one stupid connection to rule all devices!

Missed Opportunity:
So Rework you still sit on the virtual Amazon shelf instead of doing your job of enticing me to buy you through your sample, and instead of giving me learnings about how to be agile and recursive and whatever else those 37signal guys have to offer. Why, you might ask, don’t I buy it from Kobo? Well I only have the iphone for the Kobo and so - well maybe I will go and see if they have it.

Mixed Metaphors:
(postscript: I’m back and they did and it is a funny thing that in the “More About” section there is a line that says ‘if you’re looking for a book like that, put this one back on the shelf’ which is just kind of funny. Anyway, Amazon you lose, Kobo you win but is anyone really happy?)

BNC Visits the Espresso Book Machine at McMaster University

Friday, May 14th, 2010 by Meghan MacDonald

Earlier this week, the BookNet team took a field trip to Titles McMaster University Bookstore to check out their Espresso Book Machine (EBM). Mark Lefebvre , BNC Board member and our gracious host for the day, took us on a tour of Titles and gave us a live demo of the EBM (with some help from Laura the EBM magician).

Don’t know what an EBM is?

"The Espresso Book Machine is a fully integrated patented book making machine which can automatically print, bind and trim on demand at point of sale perfect bound library quality paperback books with 4-color cover indistinguishable from their factory made versions." - On Demand Books

It really is as quick as they say. It only takes a few minutes from the time you select and order the book for you to have your shiny new POD book in your hands.

While I was hoping for something like this:

Charlie and the Chocolate Factory

It actually looks like this:

Espresso Book Machine

But it manages to make books anyway. Success!

POD Book and Tim

Now, it wouldn’t be a BNC Blog post if I didn’t remind you about how important metadata is. Hilarious moment of the day as described by Mark :

we selected a title from the catalog of just under 1 million titles to show them how we order from the EspressNet Catalog. We picked a public domain Google Book of Shakespeare — a "King Lear" search result that was listed as 120 pages. We figured it would be a nice short book that could be completed in about 3 minutes, as part of demonstrating the quickness of this process.

Of course, it took a unexpected longer time for the book to load to our system and start printing. And once it started, the print que was showing a gigantic page count, well behind 120. So we let it run it’s course and out came a 1000 page book.

The BNC folks, grinned at this and stated something they often say, and something I’m familiar with given my previous job role as data wrangler at Chapters/Indigo between 1999 and 2006.

"See," Tom, the Bibliographic Manager at BNC said. "It all comes down to the quality of the metadata."

The EBM has been a huge success for Titles. It has opened up new business opportunities that a university bookstore would normally not be able to tap into, and makes it so that millions of books are available at the click of a mouse.

Want your books to be available on the EBM? Comment below — I’m sure Mark would be happy to pass on some info.

One Book, One Twitter: Voting Starts Monday!

Thursday, April 8th, 2010 by Meghan MacDonald

"What if everyone on Twitter read the same book at the same time and we formed one massive, international book club?" - Jeff Howe in One Book, One Twitter … aka #1b1t

That’s the concept behind One Book, One Twitter (#1b1t ), and I think it’s pretty awesome.

One Book, One Twitter is the brainchild of Jeff Howe (@crowdsourcing ), and here’s how it works:

  • Book nominations were crowdsourced via wired.com
  • Those nominations were then voted up or down by the crowd.
  • Once nominations and voting ended, the top 6 were chosen.
  • Currently, the One Book, One Twitter advisory panel is choosing an additional 4 titles to shake things up.
  • Voting for the one book we’re all going to read starts on Monday!

There were some stipulations for nominations. Ideally, they would be:

  1. Widely accessible
  2. Translated into a variety of languages
  3. Appealing to a broad, international audience

The idea for One Book, One Twitter was inspired by the One City One Book project where communities got together in a giant book club. Now, Twitter makes it possible to do this on a global scale. So get ready to cast your vote for the winning book on Monday. Then read, talk, and tweet about it with everyone from the people you live with to those you’ve never met who live on the other side of the world.

Google Book Settlement: Possible Paths Forward

Thursday, March 11th, 2010 by Noah Genner

I love flowcharts (admission of unabashed geekdom), but this one gives me a headache. I imagine Judge Chin staying awake at nights visualizing all these paths and then starting his morning off with some scotch.

(click for a pdf version)

From Library Copyright Alliance by way of Stephen’s Lighthouse.

eReading on the iPad: Where will your content come from?

Thursday, January 28th, 2010 by Meghan MacDonald

Now that that the iPad announcement excitement (and screams of "I lost sound, do you have sound?" from across the office) have died down, let’s take a look at the iPad as an ereader. It’s pretty clear that the iPad has been designed as a consumption device (no camera, no multitasking) instead of a creation device, but that makes it a great option as an ereader.

While Apple has quietly slipped in that as of right now the built-in iBooks app and iBookstore is only available in the U.S. (see footnote 1 with thanks to @jmaxsfu ), other ebook apps will be available. The iPad will work with apps that were designed for the iPhone and iPod Touch, blowing them up to twice their size to fit the larger screen. These apps can be downloaded from the App Store or synched to the iPad if you already have them for your iPhone or iPod Touch and you’ll be able to read your books right away on a larger full-colour screen.

iPad Apps

The iPad also gives developers the option of creating apps specifically for the new device. For example, Kobo announced yesterday that they already have their iPad app in development , honouring their commitment to be on every device and aiming to be ready when the iPad ships in 60 days. They’ve provided some nice teaser screenshots:

Kobo iPad screenshot

The blog post states that "with Kobo for iPad, you will be able to read all the books you have already purchased, buy and read new ones, highlight, annotate, and leverage some very exciting new features we have in store for our new apps."

More Options

With the larger screen size, full colour, multitouch, and video of the iPad, publishers will have more options for letting their imaginations run wild when creating new books. The New York Times demo from the press conference showed video integrated into an article, but obviously the possibilities go way beyond that example and I’m excited to see what publishers come up with.

NYT Video from Gizmodo

Lingering Questions

I think it’s safe to say that Apple getting the iBooks app and iBookstore into Canada and the rest of the world isn’t an if but a when . So, what happens when users can suddenly buy books through an account they already have from a source that they already trust ? Are other retailers ready to stay in the game? I think this goes beyond in-app purchasing. Apple has become a trusted source and as such can easily become the source that readers turn to for ebooks. Other retailers need to be ready so that readers have as many options as possible.

The ACP’s CPDS Digital Publishing Workshop

Monday, December 14th, 2009 by Meghan MacDonald

On December 9th and 10th I attended the ACP ’s CPDS (Canadian Publishers Digital Services) Digital Publishing Workshop, which focused on real solutions for the average Canadian publisher. I’m a BookNetter and not a publisher, but I managed to sneak my way into this workshop after I agreed to speak at it – more on that to follow.

This two-day workshop dived into the dirt of ePub production on day one and focused on practical solutions for digital workflow on day two.

The Good

The room was made up of production pros. Everyone had some kind of familiarity with digital publishing and workflow, and all were willing to be open and honest about their experiences. This honesty made for some great questions and discussions (and maybe a little hissing from the back row at one point).

The Bad

The lengths some publishers have had to go to to digitize their backlist astounds me. My robot heart broke in half when one publisher mentioned having production staff search eBay for one of their titles that they no longer had in house (digitally or physically), so they could cut the binding and scan it to get a digital version. It was the absolute last resort, but it was the only way.

The Details

Day 1

The first day of the workshop focused on the gritty ePub details that everyone needs to know, but no one wants to deal with.

  • Ron Bilodeau from O’Reilly spoke about his experience using Adobe InDesign to create ePub files. He did a general introduction and then walked the crowd through the process with a follow-along demo. In general, following InDesign best practices will lead to pretty good ePub files.
  • Liza Daly from Threepress Consulting presented on device-specific ePub issues. She talked about special considerations for e-ink vs. mobile devices, and then showed the audience how one ebook can look drastically different across various devices and apps, emphasizing the importance of testing on all available options. The Threepress blog is a great place for more ePub details.

Day 2

The second day focused on XML workflow, with solutions for your backlist as well as ways to move forward.

  • Thad McIlroy from The Future of Publishing gave a big picture view of XML workflow and the reasons why publishers need to rethink their current practices.
  • James MacFarlane from Easypress talked about EasyEPUB , their web-based backlist solution. EasyEPUB converts Quark and InDesign files into ePub files. He talked generally about including outsourcing as a part of your workflow and gave a product demo.
  • Late in the afternoon, I presented a project I worked on last spring during my time spent in Simon Fraser University’s Master of Publishing program. John Maxwell , our technology professor, took five of us (Heiko Binder, Jan Halpape , Travis Nicholson , Sarah Taggart , and myself, Meghan MacDonald ) and threw us off a cliff into the ocean to see if we would sink or swim. We swam and came up with what we think is a forward-thinking XML workflow solution that will work for the average Canadian publisher. Best part: it’s free! XML Production: Start with the Web lets publishers use existing or free tools to create an XML-based editorial and production workflow. During my presentation, I showed the audience how you can use 20% of XML to get 80% of the benefit through a simple web-based CMS to produce ePub, web, and print documents.
  • At the end of the day David Caron from ECW Press, Sharon Bailey from House of Anansi Press, and Michael Smith from IDPF were part of a panel discussing their experience with ePub and digital workflow. The rest of the room got into the discussion, with audience members jumping in with examples and solutions.

The CPDS Digital Publishing Workshop was a great success. All participants were open about their experiences and worked together to help each other, which was wonderful to see. We don’t have solutions for everything yet, but we’re on the right track.

I’d like to thank the ACP team for putting on a great conference! For more information about the workshops and CPDS in general, contact Nic Boshart.

BISG Presentations

Monday, September 21st, 2009 by sberes

The Book Industry Study Group’s Annual Meeting of Members 2009 was held on Wednesday, September 9, 2009 in NYC. Some very interesting and thought-provoking topics were presented that are available on Slideshare. When the Book Rights Registry’s presentation is available, it will be posted at the link below.

You can view them here.

And of course, you can also follow them on Twitter @BISG.

Case Study - D&M Does Free Right

Monday, July 6th, 2009 by Morgan Cowie

I’ve been meaning to post about this for a while since the campaign took place in mid-March the results came out in late April (is it seriously almost July? How did THAT happen?). Care to embrace the better late than never motto with me? Then let us continue…

In March 2009, the Greystone Books title Tar Sands: Dirty Oil and the Future of a Continent was the subject of an online publicity campaign led by the marketing staff at D&M. It’s a really inspiring example of how digital strategy can be used in three really important ways: first, getting the book out there in the hands (or RAMs) of readers, second, measuring how you did and thrid, creating a baseline to compare how any kinds of books do with the same treatment.

In my opinion, D&M is a shining beacon in the dark fog of ‘no one really knows the impact of publicity so let’s just throw dollars/labour/time at this thing’. And not coincidentally, they have an awesome website that doesn’t make you work hard to do what you want to do.

Why They Did It

Before the how and the what, there was the why. Four major targets, with varying levels of direct measurability, (to have as many people as possible download the book, to increase traffic on our site, to increase sales, to establish Greystone Books as a leading environmental publisher) were set.

I so love the fact that they also set a sub-target for that first goal - to find out what percentage of people would be deterred from downloading the book if they were asked for their email address (a boon for the publishers but only if it’s not chasing prospective readers away). Turned out not a ton of people backed away when asked for an email address but without the 50/50 campaign, where half were asked for emails and half were not, D&M wouldn’t have known that and couldn’t have made an educated decision on whether or not it made sense to do it.

How They Did It

For one week (March 16-20), a PDF version of Tar Sands was available from the D&M site. The goals outlined above had already been set with the metrics by which they would be measured (nothing fancier than Google Analytics, Google Alerts, BNC SalesData and a few other tools).

What They Learned

Key findings were pretty great. Downloads, traffic stats, blog hits and click-throughs to online retailers were all measured and seem pretty decent to me.

Another great bonus - among all other the important information gathered is the creation of an in-house baseline against which other campaigns like this can be compared.

Who said marketing dollars can’t be measured? D&M and Greystone, my hat is off to you.

Got an idea for a case study? Send it on over - you can reach me at mcowie@booknetcanada.ca